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Can I connect to the Cyber Monitor Server from another computer?
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Yes, you can connect to CM Server using an
ordinary browser from anywhere. Just navigate your browser to http://ServerName:Port/, where the ServerName
is the name or the IP address of the
computer where Cyber Monitor server is
installed and the Port is the http port
number of Cyber Monitor. |
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| Q: |
Does Cyber Monitor support defining
security restrictions for workstations?
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| A: |
Workstation security
restrictions are defined with the Security
Profiles. Instead of defining security
restrictions on each workstation, security
restrictions are defined in the CM
Administrator once, and applied
automatically with the customer logon. This
approach enables you to have more security
profiles with different restrictions.
Furthermore, you can have different security
profile for different customer groups and
different workstation groups. |
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| Q: |
Can I use Cyber Monitor in an unmonitored environment?
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| A: |
Yes, Cyber Monitor can be used in an unmonitored environment. Cyber
Monitor must be properly configured to be used:
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- 'Open new shift on startup automatically', Default Employee ID and 'Hide CM Server window on startup' options must be set
- The default logoff state for a workstation must be set to
enabled otherwise customers cannot logon by themselves on workstations
- You must use prepaid system (use printed prepaid cards filled with an amount)
- You can refund the amount or add additional amount to a prepaid card with the CM Administrator
- Install CM Workstation component on the server after you have defined a proper initial settings.
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| Q |
How can I discover the server settings required by the workstation setup?
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If the Cyber Monitor server component is
installed and running, open the server
window to see the valid settings displayed.
To open the server window click on the Cyber
Monitor icon in the system tray. |
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| Q: |
Which operating systems are supported for the client and for the server?
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| A: |
All windows based operating systems are supported: Windows
95/98/ME/NT.40/2000/XP at both the server and the client sides. Internet
explorer 4.02 service pack 1 (version 5.0 recommended) is required at the
server.
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| Q: |
Do I need web server software?
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| A: |
No. Cyber Monitor embeds full flagged asp
compatible web server that can coexist with
other commercial web servers (such as IIS or
Apache). |
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| Q: |
What will happen with the customer accounts if I delete the related
customer group?
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When a customer group is deleted all customer accounts, members of the group,
will become members of the default customer group. There is always one customer
group set as default. It is recommended that you keep that default customer
group as restrictive as possible, for example with tighter security profile,
prepaid payment options, price list with highest rates. Usually you will set the
customer group intended for your pay and play postpaid customers.
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| Q: |
Does your software provide any features to monitor/bill the usage of printing
facilities?
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| A: |
Cyber Monitor supports monitoring and billing of printing. The pricing model for
printing is based on per printer basis so you can define different price per
page for different printers. Upon establishing the price per page, the usage of
the printer can be accumulated on the open bills and deducted from the stored
values of the active prepaid cards.
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| Q: |
Can customers order food, drinks and
other services from workstations?
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Your customers can make orders directly from the workstation. The employee using
CM Manager will be automatically notified of the order and its contents.
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| Q: |
Can Cyber Monitor display advertisements on
workstations?
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Yes. Advertisement profiles are used
to define different advertisements for
different workstations. Each advertisement profile is activated when the
workstation is in idle state. The advertisement profile consists of web browser
supported files (asp, htm, html, gif, jpg,
etc.) which could be local (in the Cyber
Monitor Directory at the server) or they
could be valid internet addresses. Cyber
Monitor is distributed with three sample
pages. |
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| Q: |
Can I disallow URLs which contain specific word?
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Yes, you can set the list of disallowed URLs per customer group for each group
of workstations separately. (Note: This feature can be used only with Windows
2000 and Windows XP operating systems)
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| Q: |
Does Cyber Monitor have an option to
warn the customers when their time is
ending?
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| A: |
Cyber Monitor supports message and sound
warnings when the customer's time is nearly
up. This feature can be defined in both CM
Administrator and CM Manager. |
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| Q: |
Can I reinstall Cyber Monitor without losing the
previous data?
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To reinstall Cyber Monitor without loosing the data, you must make copy of Cyber
Monitor database in a folder different from Cyber Monitor folder (using
'Database Utilities' in CM Administrator) and then uninstall. After you
reinstall Cyber Monitor run the CM Administration
console. From the 'Database utilities' browse for the Cyber Monitor database, previously saved (or type the full path), select the database
format and the data type you want to import and then press the 'Import' button.
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| Q: |
Where can I setup the sales tax?
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All amounts with Cyber Monitor are tax-inclusive. You will need to setup that
tax info only in the receipt printing options. Cyber Monitor will calculate the
amount of the sales tax backward and show the value in the receipt.
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| Q: |
Can I change CM Workstation window outlook?
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Yes, if you are familiar with asp/html/css you can completely redesign the CM
Workstation window. You can change window height and width, window position,
select which fields to be displayed, etc. The workstation pane is an asp page (wsmain.asp
located in the html/ws subfolder in the Cyber Monitor folder on the computer
where CM Server is installed) and it can be customized.
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| Q: |
What is Loyalty/Rewards Program?
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Loyalty/Rewards Program is a billing system. Using Loyalty/Rewards
Program
your customers can earn loyalty points for each time interval spent or
item/service purchased. Earned points can be redeemed for free computer use or other goods.
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| Q: |
How can I upgrade the number of workstations for the purchased license in the
future?
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You can upgrade the number of license by purchasing additional license pack. For
example if you have Cyber Monitor 20 workstations license pack and you want to
upgrade to 30 workstations license pack you will have to buy additional 10
workstations license pack.
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| Q: |
Can I change the currency sign on the receipt?
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Cyber Monitor works with the currency that is selected in the regional settings.
You can change the currency symbol in the Regional Options - Currency in the
Control Panel.
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| Q: |
What are virtual workstations?
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Cyber Monitor's virtual workstations are used to provide billing solution for
games consoles, like Play Stations, Xboxes, etc. In other words the virtual
workstations module is only a timer, and it is not connected with these consoles. |
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| Q: |
Can I translate Cyber Monitor to another language?
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| A: |
Cyber Monitor includes Language editor and you can translate only the
workstation part to any language by yourself. The number of messages is not
large.
To access the language editor navigate to Languages in the CM Administrator. |
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